Return & Refund Policy

We take great care in crafting and quality-checking every product before dispatch. To maintain fairness and hygiene standards, we follow a strict return and refund policy as outlined below.

Returns

• Returns are accepted only within 7 days of delivery.

• Returns are applicable only in case of size mismatch.

• No returns will be accepted for reasons such as change of mind, personal preference, or incorrect ordering.

Mandatory Unboxing Video

• A clear, continuous unboxing video is mandatory for any return request.

• The video must:

  • Start from the sealed package

  • Clearly show the product, size tag, and condition

• Claims without an unboxing video will not be approved under any circumstances.

Return Conditions

• The product must be:

  • Unused, unwashed, and unworn

  • In original condition with all tags intact

  • Returned in original packaging

• Any signs of wear, damage, or tampering will lead to rejection of the return.

Refunds

• Once the returned product is received and inspected, you will be notified of approval or rejection.

• If approved, the refund will be processed within 5–7 business days.

• Refunds will be issued to the original mode of payment.

Non-Returnable Items

• Products purchased during sales, discounts, or offers are non-returnable.

• Customized or made-to-order items are not eligible for return or refund.

Shipping Costs

• Return shipping charges, if applicable, will be borne by the customer.

• Original shipping charges are non-refundable.

Contact Us

For any return request, please contact us at Divyavastrm@gmail.com with your order ID and unboxing video within 7 days of delivery.